CUSTOMER CARE
Privacy Policy
Last updated: October 2026Information we collect
When you place an order, contact us, request support, or otherwise interact with VELNORAYA, we may collect information such as your name, email address, telephone number, shipping address, order information, and communications with Customer Care. Payment information is processed by the payment provider and is not stored by VELNORAYA as full card or account credentials.
How we use information
We use information to process and fulfill orders, provide customer support, communicate about purchases, prevent fraud and abuse, maintain store security, comply with legal obligations, and improve the shopping experience.
Website usage & analytics
We use first-party analytics to understand how visitors use our website and to improve shopping, checkout, and payment experiences. This may include anonymous visitor and session identifiers, page views, product views, cart activity, checkout activity, traffic source, device category, and purchase events. We do not use your email address, telephone number, name, payment account, or full shipping address as an analytics visitor identifier.
Service providers
We use trusted service providers to operate different parts of the store. These may include hosting providers, content-management services, database providers, payment processors, email-delivery providers, analytics infrastructure, and shipping providers. These providers receive only the information reasonably necessary to perform their services and process information under their own contractual and legal obligations.
Data retention
We retain information for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer support, fraud prevention, accounting, dispute resolution, and legal compliance. Retention periods may vary depending on the type of information and applicable requirements.
Your choices & rights
Depending on where you live, you may have rights relating to access, correction, deletion, restriction, objection, portability, or other processing of your personal information. To make a privacy request, contact VELNORAYA Customer Care. We may need to verify your identity before completing certain requests.