An existing order
Recover your order number, check payment, and follow fulfilment or delivery using the email address or phone number entered at checkout.
Open Track Order →Free shipping over $60 · Reusable for weeksDesigned to wear again
CUSTOMER CARE
Start with the
right kind of help.
Choose the route that matches your question so the answer is easier to find—and quicker to act on.
Fit and product advice
Compare silhouettes, lengths, adhesive options, application, removal, and what is included before choosing a set.
Browse the FAQ →How to wear the set
Follow the complete five-step ritual from choosing and sizing through application, removal, storage, and reuse.
See How It Works →GENERAL ENQUIRIES
For something
outside the usual list.
Questions about collaboration, editorial requests, future custom work, or a product not yet listed can be sent through VELNORAYA Customer Care.
Use a clear subject line and include the relevant product or collection name so the enquiry can be directed to the right place.
WHEN WRITING ABOUT AN ORDER
Include three details.
- 01Your order number
Recover it through Track Order when it is no longer on screen.
- 02The checkout email or phone
This helps match the enquiry to the correct customer record.
- 03A clear description or photo
For product or delivery issues, one clear image can make the next step much faster.
A QUICKER ANSWER MAY ALREADY BE HERE